Privacy Notice

Allison Baby UK Limited (“we” or “us”) is committed to ensuring that your personal information is protected and that we meet our responsibilities under data protection and privacy law. This Privacy Notice (“Notice”) sets out how we use and protect any personal information that you give us when you use this website https://gracobaby.eu/uk/.

Contact us

If you have any questions about this Notice, please feel free to contact us at customerservices.uk@gracobaby.eu.

How we collect personal information from you

We may collect personal information about you from various sources in three primary ways:

You Give Us Personal Information: We collect information from you when you submit it to us through our website, for example when you purchase one of our products, seek to register one of those products, or contact us with a request or query.
We Collect Personal Information Automatically: We automatically collect certain types of information when you visit our website or purchase our products. For example, we automatically collect internet or other electronic network activity information when you use our website as otherwise described in this Notice.
We Collect Personal Information from Other Sources: We may obtain information about you from outside sources. For example, we may receive information from third parties who provide services for us through cookies and other technologies as otherwise discussed in this Notice.

What we collect

We collect the following categories of personal information about you:

Personal Identifiers, including your name and contact information (including email address, telephone number and home address);
Commercial information, such as payment card details and billing address;
Product information (where you choose to register your purchase of a product with us), including model number, model name, serial number, date of purchase and date of manufacture;
Internet or other electronic network activity information, including the following:
- IP-address;
- Date and time;
- Browser;
- User-agent;
- Operating system of device in use;
Geolocation Data; and
Inferences such as your preferences and interests for use in creating a consumer profile.
If you choose to provide it in order to receive more relevant marketing information, we will collect information about your child's age and birth date.

When you make a purchase from our website, it is a contractual requirement that we obtain certain personal information from you in order for you to enter into a contract with us (i.e. name, email address, payment card details, billing address). If you choose not to provide this personal information, we will not be able to enter into a contract with you.

In addition to the above-mentioned data, when you use our website, cookies and so called HTML5 storage objects may be placed on your computer’s hard drive to the extent that you provide your consent to such cookies via the cookie-banner, which is displayed when visiting our website. Cookies and storage objects are small files that provide certain information to us and certain third parties. They serve the purpose of making our website services function, and making them more user friendly, more effective, tailored to your needs, and help us analyse website usage.

For further information on cookies used by our website, please refer to our Cookie Notice.

Why we collect personal information

We use personal information that we collect about you for the following purposes:

To process orders, payments and returns you may place using our website;
In order to register your product where you request us to do so, so that we can provide you with the latest information on your specific product;
To assess and respond to any requests that you make by contacting us directly (e.g. via email);
To investigate and enforce or defend legal claims (including debt collection, defence in the event of legal disputes or alleged violations of law or agreements);
To the extent necessary to comply with legislation and/or to protect the rights, property or safety of visitors to our website;
To create and conduct analysis on statistics to improve the quality and safety of our products;
To send our newsletters, personalized offers, advertising. In particular, if you provide us with your child's age data and birth date when you sign up to receive newsletters from us, we will use this data to send newsletters and promotions to you relevant to the age of your child;
To personalise your use of the website, and support processes relating to your use of the website;
For maintenance and analytical purposes, so that we can optimize our experience and offers for you;
Internally, for record keeping purposes such as maintaining or servicing customer accounts;
Short term, transient uses such as behavioural advertising;
To verify your information to protect against and prosecute those responsible for malicious, deceptive, fraudulent, or illegal activity;
To address impairments to the operational functionality, and detecting security incidents on our systems;
Internally, for research related to technical development;
To engage in a sale of all or part of our business, or if we were to go through a reorganization or merger.

Lawful bases

We will only use personal information when the law allows us to (i.e., where we have a ‘lawful basis’). Most commonly, we will use your personal information in the following circumstances:

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, we have a legitimate interest in providing our services and furthering the development of our business;
Where it is necessary for the performance of a contract with you; or
Where it is necessary to comply with a legal obligation on us (for example, reporting to HM Revenue and Customs or Companies House).

In some circumstances, we may ask for your consent to use your personal information for a specific purpose. In particular, we may obtain your consent before we send you any email marketing, including newsletters, personalised offers and advertisements which we think might interest you.

You may unsubscribe from our email communications by following the instructions in any email that we send you, or you can withdraw your consent and request us to remove your personal information at any time by emailing us at customerservices.uk@gracobaby.eu.

How long do we store personal information?

Your personal information is deleted as soon as it is no longer required for the purposes for which it was collected. The criteria we use to determine the retention period of personal information are: (i) the respective statutory retention period; (ii) our contractual and/or business relationships with you; (iii) (potential) disputes; and (iv) any guidelines issued by relevant regulators. For example, due to commercial and tax regulations, we are obliged to save your address, payment data as far as processed by us, and data related to your order for a period of up to 6 years.

However, we may continue to store your data after the appropriate retention periods expire if necessary for the fulfilment of a contract, the initiation of a contract or to protect or defend our position or that of a third party.

We review our retention periods for personal information on a regular basis. If you have any questions about our retention periods, please contact us by emailing us at customerservices.uk@gracobaby.eu. You may request erasure of your personal information at any time by contacting us as indicated below in the Your Privacy Rights section below.

Personal information shared with third parties

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Based on the purposes detailed in the above section “Why We Collect Personal Information,” your information may be passed on to the following categories of recipients:

service providers, e.g. for the provision and hosting of the website;
to potential purchasers as part of a sale, merger or acquisition, or other transfer of all or part of our assets including as part of a bankruptcy proceeding;
our professional advisors, lawyers, accountants and auditors;
pursuant to a court order, or other legal process or as otherwise required or requested by law, regulation, or government authority programmes, or to protect our rights or the rights or safety of third parties;
with your consent or as otherwise disclosed at the time of data collection or sharing.

We will not sell or rent your personal information to third parties.

International data transfers

We may transfer your personal information to the third parties set out at Section 7 (Personal Information Shared With Third Parties) above, who may be located in countries outside of the UK. For your protection and the protection of your personal information, when we transfer personal information outside the UK, we will implement appropriate safeguards for such data transfers in accordance with legal requirements. For example, if we are making a transfer to a country that is not considered adequate under UK law, we will rely on appropriate safeguards such as standard contractual clauses to safeguard your personal information.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

You have the right to object to such profiling at any time by contacting us; however, in order to provide you with the best service experience we recommend that profiling is used to track your preferences.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the privacy policy or notice applicable to the other websites.

Your privacy rights

Under privacy laws, you have the following rights regarding your personal information:

To request access to the personal information we hold about you;
To request that we rectify or erase your personal information;
To request that we restrict the processing of your personal information;
Under certain circumstances, to ask us to port personal information about you that you have provided to us to you or to a third party;
To object to our processing of your personal information, in certain circumstances; and
Where we previously obtained your consent to process your personal information, to withdraw consent to processing your personal information.

To exercise your rights, please email customerservices.uk@gracobaby.eu. Please provide the following details at a minimum so that we can identify you:

Name
Postal address
E-mail address

You also have the right to lodge a complaint directly with the UK’s data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at https://ico.org.uk/make-a-complaint/.

Updates to this privacy notice

We may change this Privacy Notice from time to time by updating this page. You should check this page from time to time to ensure that you are up to date with our privacy practices.

If we make any material changes to this Notice, we will use reasonable efforts to contact you.

This Notice was last updated on 07/11/2023.