Order Process

As soon as your order is received, the despatch process starts on the same working day.  Despatch of your order is normally made within 2-4 working days.  All orders are delivered by DPD.  We currently do not despatch items at weekends/Bank Holiday.

Order Address

You can arrange for the order to be delivered to an alternative address to the billing address.  Please select this option whilst processing your payment via PayPal.

Order Tracking

Upon dispatch, you will receive an email/text message with a link to track your order.  DPD offer a range of delivery options using the tracking link via text message.  

Delivery Cost

Our customer satisfaction is essential.  Therefore we do not charge delivery costs for any order.

Questions About Your Order

We operate dedicated teams to ensure you are completely satisfied with your purchase. Please use the following contacts for any queries.

Order Process Queries (Prior to Despatch)               

Tel: 01889 808900

Email: uksales@allisonbaby.co.uk

Aftersales Queries                                     

Tel: Freephone 0800 952 0063

Email: customerservices.uk@gracobaby.eu

RETURNS

If you’ve changed your mind and want to return your product, you may do so within 14 days of delivery so long as the product is in its original packaging in unused condition.  Please include proof of purchase with your return for a full refund.  

This does not affect your statutory rights.

How To Return

A returns label will be included with each item.  Detailed on this are the instructions and options for returning your product via DPD.

Please ensure you include the returns document (printed on reverse of despatch documents) with the product to ensure timely processing of the return.