Privacy Policy

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Allison is an authorized distributor of Graco products in the UK.

This Privacy Policy (“Policy”) sets out how Allison uses and protects any information that you give Allison when you use this website. Allison (we, us, our) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this Policy.

How we collect information from you

We may collect information about you when you use our website; for example, when you contact us or register a product.

The information is being collected by:
Allison Baby UK Limited
Venture Point, Towers Business Park
Rugeley, Staffordshire, WS15 1UZ
Email address: customerservices.uk@gracobaby.eu.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as post code, preferences, and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• To notify you of changes to our services
• We may use the information or share it with our distribution partners to improve our products and services if you consent to it.
• We and our distribution partners may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes If you consent to it.
• We may contact you by email, phone, or mail.

We review our retention periods for personal information on a regular basis. You may request erasure of your personal information at any time by contacting us.

Security

At Allison we do not collect your sensitive information such as credit card or debit card details. Although we strive to protect your personal information, we cannot guarantee non-sensitive information such as email addresses which you transmit to us over the internet are protected, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

If you have any questions about anything in this privacy policy or think that your personal data has been misused or mishandled, please contact our Data Privacy Manager (“DPM”):

Caroline Smith
Data Privacy Manager
Email address: caroline.smith@allisonbaby.co.uk

Address: Allison Baby UK Limited, Venture Point,
Towers Business Park, Rugeley,
Staffordshire,
WS15 1UZ
caroline.smith@allisonbaby.co.uk

You can also make a complaint to the Information Commissioner, who is an independent regulator.

casework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Who has access to your information?

We will not sell or rent your personal information to third parties and we will not share such information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process your personal preferences or send you emails). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Graco network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable products and services designed to meet the needs of the new parents. When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share your information with us which we will use in accordance with the Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporter and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

You have the right to object to such profiling at any time by contact us; however, in order to provide you with the best service experience we recommend that profiling is used to track your preference.

How we use ‘cookies’

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes or other services, you may change your mind at any time by emailing us at customerservices.uk@gracobaby.eu.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
• If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
• If you believe that there is a security breach

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 years or under, please have your parent’s / guardian’s permission before providing us with your personal information.

Transferring your information outside Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

Allison may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This Policy is last updated in January 2019.