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Graco EU Warranty Policy
Geographical Eligibility: All sales regions within EMEA
Guarantee: Purchase by the consumer irrespective of country / channel
Scope:
| Component | Warranty Policy | Warranty limitations |
| Child Restraint (Car Seats) | 24 Month but limited to statement on Covers below Warranty applies against defective materials or workmanship from the date of original purchase. Proof of purchase is required. The exclusive remedy for this warranty is that Graco will, at its option, provide repair or replacement components for this product. Graco reserves the right to discontinue or change fabrics, parts, models or products, or to make substitutions. | This warranty does not include damages which arise from negligence, misuse or use not in accordance with the product instruction. The warranty applies to the first owner and is not transferable |
| Covers | 1 Year against discoloration, Loose seams, Seam rips, Visible wear and Tear, Strange Odours | Stains after washing |
| Frame | 2 Year against corrosion, loose parts, surface finish defects incl flaking and peeling, welded joints | Dents and scratches from use, damage from misuse |
| Plastic | 2 Year – stress marks, UV discoloration , welded joints | |
| Strollers | 1 Year Warranty but limited to Handle bar Grips as below applies against defective materials or workmanship from the date of original purchase. Proof of purchase is required. The exclusive remedy for this warranty is that Graco will, at its option, provide repair or replacement components for this product. Graco reserves the right to discontinue or change fabrics, parts, models or products, or to make substitutions. | This warranty does not include damages which arise from negligence, misuse or use not in accordance with the product instruction. The warranty applies to the first owner and is not transferable |
| Frames Chassis, seat, etc. | 1 year* Rust, non-function, powder coat defects (flaking and peeling), brake adjustments, worn brake adapters, squeaks and noises, | Dents and scratches from use, damage from misuse |
| Wheels | 1 Year* Rocks inside EVA tire, Wheel axles corrosion and seizure, | Air tire punctures, general wear and tear |
| Handlebar Grips | 6 Months All including dents, rips, and tears in foam grips | |
| Soft Goods | 1 Year* Loose Seams, Seam rips, major UV damage, zippers | Mold, stains and dirt post washing, Rips on fabrics |
| Home Products and Accessories | ||
| Covers | 1 Year against discoloration, Loose seams, Seam rips, Visible wear and Tear, Strange Odours | Stains after washing |
| Frame | 1 Year against corrosion, loose parts, surface finish defects incl flaking and peeling, welded joints | Dents and scratches from use, damage from misuse |
| Plastic | 1 Year – stress marks, UV discoloration , welded joints | |
| Electrical | 6 Months against defect of materials, corrosion of components, mechanical operation | Damage caused by Misuse, incorrect voltage applied, Battery corrosion |
| Accessories | 1 Year* (Warranty on Accessories purchased with a base productr or separately) | |
| Spare Parts | 1 Year (Warranty on Spare Parts, either purchased or no-charge) |
Process:
There are 2 sources of return acceptable within this policy
- Where able all returns must be directed through the retailer. The retailer checks the ‘proof of purchase’ on basis of extended warranty period above product is returned to Service Center for full evaluation
- If consumer is unable to direct through the reseller through seize of trading Graco will direct consumer to service center
On receipt of the product, there is an assessment and a determination made of the condition of the product;
- Check the serial number (for the date of manufacture)
- Verify the alleged fault exists
- Loaner to be sent to consumer (see loaner policy)
- If no warranty, customer service to approve good will service up to 75 Euro. Above 75 Euro sales leader to decide if good will and advice against PE (created by sales leader) – transaction code FD
- If no goodwill / warranty – item gets repaired / replaced while raising invoicing
Loaner policy
- At the discretion of the Customer Service Team, a consumer may be provided with a loan product whilst theirs is being repaired.